Secure Payment Processing

When paying for an order by bank card, payment processing (including entering your card number) takes place on a secure page of the payment processing system that has passed international certification.

This means that your confidential information (card details, registration information, etc.) is not transferred to the online store. All data processing is fully protected, and no one, including our online store, can access the customer's personal or banking information.

When processing card data, the security standard developed by the international payment systems Visa and Mastercard — the Payment Card Industry Data Security Standard (PCI DSS) — is applied, ensuring the secure handling of the cardholder's payment details.

The data transmission technology used guarantees the security of transactions made with bank cards through the use of Secure Sockets Layer (SSL) protocols, Verified by Visa, SecureCode, and secure banking networks with the highest level of protection.

## Service Delivery

After successful payment, you will receive a confirmation email sent to the address provided during checkout.

### Online Courses

Access to course materials is provided within 24 hours after payment has been received.

### Consultations

After payment, a specialist will contact you within 24 business hours to arrange the date and time of the consultation.

## Refund Policy

### Online Courses

A refund is available only before access to the course materials has been granted.

Once access to the course has been provided, refunds are not available, as the digital content has already been delivered and made accessible to the customer.

Please note that any approved refund will be issued exclusively to the same bank card used for the original payment.

### Consultations

* Cancellation and a full refund are possible no later than 24 hours before the scheduled consultation time.
* No refund will be provided for cancellations made less than 24 hours before the consultation.
* If the consultation cannot be conducted due to the service provider's fault, a full refund will be issued.

## Documents Required for a Refund Request

To process a refund, please provide:

* A refund request (in free form, stating the reason for the refund);
* Proof of payment (receipt, bank statement, or order number);
* The email address used when placing the order.

## How to Request a Refund

1. Send your refund request to: **[info@bewellness.club](mailto:info@bewellness.club)**
2. Include the following information in your email:

* Full name;
* Order number;
* Payment date;
* Reason for the refund;
* Card details required for the refund process.
3. We will review your request and contact you within 3 business days.

## Refund Processing Time

Refunds are issued exclusively to the same bank card used for the original payment.

The refund will be processed within 3–10 business days after approval, depending on the policies and processing times of the card-issuing bank.

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**Alexandra Valentinovna Tolstikova**
Taxpayer Identification Number (TIN): 332899552897
Email: info@bewellness.club